FAQs

 

What is your Shipping Policy?

Currently we ship only to the US. Orders are typically processed within 3 business days. You will receive a tracking number in your confirmation email when we ship your order. Shipping typically takes 1-3 business days.

What is your Return & Exchange Policy?

Any unwanted items must be returned to (and must be received by) our warehouse within 14 days of original item delivery.

RETURN RULES:

• Items must be unworn + unwashed.
• Items must have all tags attached with original attachments.
• Items must be free from foreign odors, hair and smells.
• Items must be clean + without any stains (makeup, tanner, deodorant or any other)
• Items must be in BRAND NEW condition.  
• Items purchased on clearance are FINAL SALE.  No exceptions.
• PRE-ORDER ITEMS will not be refunded but can be returned for credit.
• ACCESSORIES ARE FINAL SALE (socks, jewelry, hair products, candles, etc)
•  No refunds will be given on insurance claims.
• Any discounts applied to any order or item, equivalent to 20% or greater, will result in the ability to return for store credit only.

RETURN FEES: 

• The customer is responsible for any returns shipping costs. A prepaid shipping label will be provided, and the cost will be deducted from your refund amount. You may use your own return label if preferred, but please notify our customer service so that you are not charged.
• Facebook/Meta and Instagram Shop placed orders will not be provided a pre-paid label. These customers will need to initiate a return themselves.
• Orders that received free shipping will see an additional $8.95 deducted for the cost of the original shipping label, if 50% or more of the order was returned.
• Late returns will be subject to a 20% restocking fee and/or may be denied and shipped back to the customer at the customer's cost.

At this time, we do not offer exchanges.

Skivys reserves the right to cancel any order at any time for any reason. 

To initiate a Return or Exchange, please visit:

Return & Exchange Policy

How do I care for my SKiVYS?

We suggest washing your SKiVYS on delicate/cold, and either laying flat to dry or tumble dry low for the longest life of your garment.