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Questions, answered

Fit, shipping, returns and care. Can't find what you need? Our team replies within 2 business days.

Fit and sizing

What is the difference in lengths?

Our dresses come in three lengths:

  • Petite: 45.5" length, for 5'4" and under
  • Regular: 47.5" length, for 5'7" and under
  • Tall: 49.5" length, for 5'10" and under

Length is measured from the top triangle of the dress, not including straps.

Do SKiVYS run true to size?

SKiVYS run true to size. The Goddess Gown has a generous, flowy fit, so if you are between sizes we recommend sizing down in that style. See the size chart for full measurements.

How are length and neck drop measured?

Length and neck drop are measured from the top triangle of the dress, not including straps. Sizing may vary slightly from garment to garment because every piece is measured by hand.

The Femme Fit

Do I need to wear a bra?

No. Every Femme Fit piece has built-in breast support: a signature wide elastic band that hugs your body to give support and lift without being tight or constricting. Take your bra off and keep it off.

Can I wear SKiVYS outside the house?

That is the whole idea. Pair your SKiVYS with boots, a jacket or a sweater and go: girls' weekend, school run, answering the door. From wine to coffee and back again. More on the Femme Fit.

What fabric are SKiVYS made from?

A Modal and Spandex blend. It is silky-soft, thermal-regulating and machine washable, so it keeps you comfortable from lounging to sleeping.

Shipping

Where do you ship?

We currently ship to the US only.

How long will my order take?

Orders are typically processed within 3 business days, and shipping typically takes 1-3 business days after that. You will get a tracking number by email as soon as your order ships.

Can I cancel or change my order?

Orders cannot be cancelled once they have been placed, so please review your order carefully before checkout.

Returns and exchanges

What is your return window?

Returns must be received by our warehouse within 14 days of the original delivery. Late returns are subject to a 20% restocking fee and may be refused and sent back at your cost.

Start a return or exchange

What condition do returns need to be in?
  • Unworn and unwashed, in brand-new condition
  • All tags and original attachments still on
  • Free from odours, hair and smells
  • Clean, with no stains (makeup, tanner, deodorant or anything else)
Is anything final sale?
  • Clearance items are final sale, no exceptions.
  • Accessories (socks, jewelry, hair products, candles and so on) are final sale.
  • Pre-order items can only be returned for store credit.
  • Items bought with a discount of 20% or more can be returned for store credit only.
How do exchanges work?

Your first exchange ships free: we cover the return shipping and send the replacement at no extra shipping cost. Swap for the same style or something different. If the new item costs more, you pay the difference. Further exchanges carry a return label fee.

Who pays for return shipping?

We send a prepaid return label and deduct its cost from your refund. You can use your own label instead; just let customer service know so you are not charged. If your order shipped free and you return 50% or more of it, $8.95 is deducted for the original shipping label.

Orders placed through the Facebook/Meta or Instagram shop do not get a prepaid label, so please start those returns yourself.

Where can I read the full policy?

Everything is in our Return & Exchange Policy. No refunds are given on insurance claims, and SKiVYS may cancel any order at any time.

Care

How do I care for my SKiVYS?

Wash on delicate/cold, then lay flat to dry or tumble dry low. That keeps your SKiVYS soft and in shape for the longest life.

Find your length

Petite, regular or tall

Three lengths so the hem lands right where it should.

  • Petite

    45.5" length

    5'4" and under

  • Regular

    47.5" length

    5'7" and under

  • Tall

    49.5" length

    5'10" and under

SKiVYS run true to size. Between sizes in the Goddess Gown? Size down.

View size chart
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