Returns & Exchanges - Return Policy

Skivys Return Policy

We want you to love your purchase. Please read carefully to ensure your return is accepted.

Cash-back refunds are available for items received by our warehouse within 14 days of delivery.
Exchanges must be received within 21 days of delivery.
Your first exchange is free — we’ll cover shipping and send your requested replacement (same or new style) at no cost. Any additional exchanges will incur a return label fee.
Return labels expire before the 21-day period — request your label early to avoid issues.
Items received after the deadline may be denied or subject to a 20% restocking fee.
RETURN RULES:
- Items must be unworn + unwashed.
- Items must have all tags attached with original attachments.
- Items must be free from foreign odors, hair and smells.
- Items must be clean + without any stains (makeup, tanner, deodorant or any other)
- Items must be in BRAND NEW condition.
- Items purchased on clearance are FINAL SALE. No exceptions.
- PRE-ORDER ITEMS will not be refunded or cancelled for anything other than credit.
- ACCESSORIES ARE FINAL SALE (socks, jewelry, hair products, candles, etc)
- No refunds will be given on insurance claims.
- Any discounts applied to any order or item, equivalent to 20% or greater, will result in the ability to return for store credit only.

Items must:

Be unworn and unwashed.
Have all original tags attached.
Be free of odors, hair, stains, or marks (makeup, deodorant, tanner, etc.).
Be in brand new condition.
Clearance items are FINAL SALE — no returns or exchanges.
Shapewear may be returned but must meet strict hygiene standards (please wear underwear when trying on).

We reserve the right to refuse returns that show wear, damage, stains, or do not meet these requirements.

Customers are responsible for return shipping. A prepaid label will be provided and the cost deducted from your refund.
You may use your own label, but notify customer service to avoid being charged for ours.
Orders from Facebook/Meta or Instagram Shop will not be issued prepaid labels — you must ship your own return.
If you received free shipping and return 50% or more of your order, $8.95 will be deducted for the original shipping cost.

No refunds on insurance claims.
Orders or items discounted by 20% or more are returnable for store credit only.
Skivys reserves the right to cancel any order at any time for any reason.
Any exchanged items are eligible to return for credit only.